Integration & Support Lead – Jakarta, Indonesia

Integration & Support Lead – Jakarta, Indonesia

Job Description

  • To manage the Support & Release Management team
  • To be responsible for up-time and health of all Tabsquare systems and services operating in production environment.
  • Responsible for overseeing maintenance works (minor change request) and bug fixing on all systems running in production environment.
  • To manage a team of Support engineers (in rotating shifts) and also Release engineers (DevOps).
  • To resolve customer issues/incidents, including identifying software defects, working through integration issues and driving forward solutions to various application performance
  • Handle internal and customer escalations timely to drive or turnaround positive customer satisfaction
  • Manage internal handover contracts between development units or project teams
  • To oversee and ensure resolution of issue (support tickets) until completion, within the SLA
  • Provide technical leadership to team members through coaching and mentoring
  • To provide timely update to management and business partners regarding critical outages until resolution
  • Drive the implementation of monitoring tools and automation including integration to customer service helpdesk systems.
  • To plan and manage all oversee all system deployments to production environment including publishing of mobile apps to App Stores
  • Employ best practices in managing system deployments, rollbacks and in handling support crises

Requirements

  • Min 5 years of experience in a similar role.
  • Must have experience managing or leading a small team (3 – 10 team members)
  • Have minimum 3 years hands-on programming experience in any programming language.
  • Must have strong knowledge in both RDBMS and NoSQL database platforms. Hands-on experience with MySQL and PostgreSQL is an advantage.
  • Highly customer focused and result oriented
  • Experience with AWS / GCP and its suite of cloud solutions is a big plus point.
  • Analytical and able to confidently make informed decisions when necessary
  • Self motivated and able to work independently
  • Industry knowledge in Retail / E-commerce will be an advantage
  • Excellent communication and interpersonal skills.
  • Must be highly proficient in English (written and spoken)

Contact Us

Singapore

merlion

2 Kallang Ave #06-17,
CT Hub Singapore,
339407

Australia

opera house

Level 12 Grosvenor Place,
225 George Street, Sydney,
NSW 2000, Australia

kanguru

Suite 8, 44 Ellingworth Parade,
Box Hill, VIC 3128,
Australia

koala

12 Kerry Road, Archerfield
Brisbane, QLD 4108, Australia